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Retail in the United States: Online Vs Offline

Business Consulting Agency

In 2021, US e-commerce sales surged to $933.3 of total retail sales in 2021, reflecting a steady uptrend in consumer preference for digital transactions. Coresight Research reported over 9,800 store closures in 2021, a sharp rise from previous years.

Retail 52
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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. It typically is a set of roles at the center and dedicated or aligned roles in the operating units.

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From meeting-heavy to essential meetings only

Asamby Consulting

Since 2020, due to working primarily remotely , people developed a tendency to compensate for less office presence with more digital meetings. Their work trend index tracked the increasing number of documents, chats, emails, and meetings from February 2020 (pre-Covid) to February 2021. This will increase ownership.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. With post-pandemic online shopping increasing and deals starting earlier and running longer, consistent quality and service levels are essential to keep operations running smoothly.

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Reenergizing an organization and accelerating growth

Brimstone Consulting

A multinational biopharmaceutical company brought in a new CEO to improve operational efficiencies and accelerate growth. In addition, Brimstone provided the structure and framework for the team to develop an actionable strategy, our Strategic Business Framework. Over two years, 10% of the organization’s top leaders participated.