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The Importance of Hospitable Leadership in Hospitality

People Business Psychology

Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. Working in a 4 or 5-star hotel is hard work. And that is just about 100% of the workforce in any hotel establishment.

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Building a successful platform business

Tom Spencer

It is cliché to talk of Airbnb as the hotel company with no properties, or Uber as the taxi company with no cars. In 2018, marketplace platforms – products or services that mediate transactions in other products and/or services between two or more groups – are ubiquitous in many industries.

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3 Steps to Cultivate an Innovation Culture

Organizational Talent Consulting

The proven benefits of innovation include: increased competitive advantage improved operational productivity reduced costs and increased revenue improved commercial value enhanced problem-solving One modern innovation that is impressive to watch is SpaceX's reusable Falcon 9 (watch the video below). Organizational Talent Consulting.

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The New Pressures Facing CMOs and How to Overcome Them

Harvard Business

A new study out by Spencer Stuart shows an insane number of chief marketing officers who’ve been fired during 2018. I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO.

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3 Reasons Global Firms Should Keep Investing in India

Harvard Business

On the one hand, you have Prime Minister Modi declaring at the 2018 World Economic Forum that India’s economy, already the fifth largest in the world, will double to $5 trillion by 2025. India has been increasing its spending on infrastructure such as airports, new cities, hotels, ports, roads, bridges, hospitals, and power plants.

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When Should Multinationals Move Back into Venezuela?

Harvard Business

It includes full-fledged exits by corporations like Clorox , one of the first corporations to cease its operations in the market in 2014 (to later be seized by the Venezuelan government), and companies like Bridgestone and General Mills , which sold their Venezuela businesses to local industrial groups and private investors, respectively, in 2016.