Harvard Business

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth. The risk had been managed well.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Harvard Business

MARCH 12, 2018

Many legacy companies would like to transform themselves into agile, talent-first organizations. Developing what we call an “M&A strategy for talent” is one way to overcome this. . The CHRO needs to be at the center of any acquisition of talent from the outside.

Talent 28

Talent Engineering Case Interview Turnaround 28

Harvard Business

OCTOBER 13, 2016

The new role required the former CEO of Sodexo India On-Site Services to work with a team of 15 executives from different nationalities and cultures, demanding a shift to a more inclusive leadership style. How talent management is changing. For example, American Express created its Accelerated Leadership Development program, in 2011.

Emotional Intelligence 28

Emotional Intelligence Talent Culture Leadership 28

Organizational Talent Consulting

NOVEMBER 13, 2023

A company-wide or team view of 360-degree feedback provides talent management insights into organizational performance and culture. This way, the company can get additional organizational benefits from aggregating feedback data to identify systemic opportunities and feedback on the organization's culture. References: Baker, A.,

Leadership 72

Leadership Tools Education Journal 72

Harvard Business

JUNE 23, 2017

As a business term, “unicorn” was coined to describe a rarity: In 2011 there were just 28 early-stage companies, still privately owned, with investment valuations of $1 billion or more. Nurtured correctly, it can help a company achieve scale insurgency — a company with the benefits of both size and agility.

Talent 42

Talent Company Culture Bain 42

Kates Kesler

JUNE 11, 2014

He wanted to challenge his team, as part of the strategic talent review process, to think about whether or not the company’s organizational architecture was suited to its growth plan to double in size. CEO Frans van Houten began an aggressive change process in 2011 to move power back to the regional business units.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82