Harvard Business

OCTOBER 10, 2017

In 2007 Harvard Business School professor Ethan S. Every step of the process was measured, and real-time metrics were easily accessible. Metrics emphasized speed. We asked the management team if we could eliminate the narrow metrics and bonuses, which rewarded only tactical performance, and focus more on the adaptive.

Metrics 37

Metrics Engineering Operations Sales 37

Harvard Business

MAY 23, 2018

We investigated this topic when we studied how Nokia executives dealt with the company’s severe strategic challenges between 2007 and 2013. Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system.

Strategy 28

Strategy Strategy Strategy& Analysis 28

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 49

Methodologies Culture Metrics Company 49

1 to 1

MAY 3, 2013

Meet the Editors. Sales Effectiveness. Sales Effectiveness. Sales & Marketing Effectiveness. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction.

Media 37

Media Metrics Advertising Trends 37

1 to 1

JUNE 11, 2013

Meet the Editors. Sales Effectiveness. Sales Effectiveness. Sales & Marketing Effectiveness. Meet the Editors. Sales Effectiveness. Search. ); 1to1 Magazine. Weekly Digest. Infographics. Gartner | 1to1 Awards. Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy.

Media 37

Media Advertising Trends Video 37

Harvard Business

MARCH 9, 2017

What if we could track every component in a supply chain, automatically verifying their compliance with regulations and laws as they cross borders and are processed and combined with others to create a final product for sale? These capabilities might seem like nice things to have, the metrics useful to measure. Insight Center.

System 29

System Accenture Data Transportation 29