Tom Spencer
MAY 6, 2018
The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). One example of a ‘process’ question, proposed by Eileen Malone at Mercury Healthcare Consulting, would be: “How often was the area around your room quiet at night?”. Conclusion.
Tom Spencer
JULY 12, 2015
Tom: North Highland has a broad range of industry expertise including in Energy and Utilities, Financial Services, Healthcare, Life Sciences, Media, Entertainment and Telecommunications, Public Sector, Retail and CPG, and Transportation, Travel and Leisure. Tom: What is the firm’s travel model? How are consultants reviewed?
Harvard Business
NOVEMBER 13, 2017
The old care model creates friction between the practice and the patient: the difficulties and delays in scheduling visits, the hassle of traveling to the practice and waiting in the waiting room, and the penalty of copays and coinsurance make patients think twice before seeking in-person care. A Way Forward.
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