Consulting Guidelines Healthcare Travel 
Tom Spencer
MAY 6, 2018
The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). One example of a ‘process’ question, proposed by Eileen Malone at Mercury Healthcare Consulting, would be: “How often was the area around your room quiet at night?”. Conclusion.
Tom Spencer
JULY 12, 2015
Founded in 1992, North Highland is an employee-owned global management consulting firm that has been named as a Best Firm to Work For every year since 2007 by Consulting Magazine. This will be of particular interest for students and recent graduates who are looking to pursue a career in the management consulting industry.
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