Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). For hospitals that are underperforming, how can they improve?
74 
Let's personalize your content