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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). ASHE conducted a survey of facility managers in 2015, and found that roughly half were part of their respective hospital’s patient satisfaction committee.

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Conversation with North Highland

Tom Spencer

Founded in 1992, North Highland is an employee-owned global management consulting firm that has been named as a Best Firm to Work For every year since 2007 by Consulting Magazine. This will be of particular interest for students and recent graduates who are looking to pursue a career in the management consulting industry.

Travel 60
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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

There is still a need for accountants and face-to-face meetings, but typically accountants now require such visits for only the more complicated cases that can’t be managed with software or a call. Our view is that early conceptions of connected health and the patient-centered medical home (PCMH) traveled a flawed path.

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