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When Bureaucracy Is Actually Helpful, According to Research

Harvard Business

Employees perceive bureaucracy to be an immovable beast, blocking their path toward efficient, satisfying work lives. In our research, originally published in Administrative Science Quarterly , we compared two contrasting production settings: film sets and a semiconductor equipment manufacturing firm.

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4 Autopsies of Big Change Management Failures

LSA Global

Yes, the “old fashioned” bookstores all struggle to compete with online book sales but Borders had additional challenges they failed to meet. But many would say that Kodak failed because they didn’t foresee how quickly and completely digital cameras would take over the industry that depended on film sales. What do you think?

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How Many Versions of a Product Do Consumers Really Want?

Harvard Business

But, in fact, consumers’ perceptions of how many choices they prefer change depending on whether they intend to use an item for pleasure or to meet a functional need. But when seeking to meet a utilitarian need with the same product, they are less inclined to see their preferences as being greatly different from those of other people.

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As Machines Take Jobs, Companies Need to Get Creative About Making New Ones

Harvard Business

Or child care, elder care, psychological services, rehabilitation, or meeting space for community groups? This includes not just understanding how competitors might use new technologies to create competing products and services more efficiently at lower cost but also exploring new business models and corporate models.

Company 30
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The Humans Working Behind the AI Curtain

Harvard Business

Cut to Bangalore, India, and meet Kala, a middle-aged mother of two sitting in front of her computer in the makeshift home office that she shares with her husband. A host of future jobs, going far beyond editorial treatments of trending topics, will require the creative efforts of humans to channel the speed, reach, and efficiencies of AI.

Trends 28
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How Winning Organizations Last 100 Years

Harvard Business

Most businesses focus on serving customers, owning resources, being efficient and growing — but the Centennials don’t. And, like many of the 84 businesses we also studied, they find great things to do and then share them with the world through books, articles and films. Disruptive accidents.

Study 32