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Back office vs. front office: how to boost efficiency and productivity between both offices

1 to 1

Yet, in many businesses, there is often some overlap and confusion over what defines the roles of a front office and back office, making it difficult to prioritize an area for greater efficiency and productivity. What is the front office? The front office refers to the customer-facing section of a firm. Learn more.

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Ensuring Good Performance: How Consultancies Keep Their Employees Motivated

Tom Spencer

Plenty of studies argue that high job satisfaction within an enterprise correlates with motivation and consequently good organisational performance, whereas low job satisfaction demotivates employees and therefore causes poor performance at work. The key to keeping people motivated is job satisfaction.

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‘Uberization’ of consulting: A major disruption or merely hype?

Tom Spencer

UBER and Air-BNB are the companies who have perfected this model and have radically democratized the taxi and hotel industries, tapping into un-utilized excess capacities and ultimately making the economic system more efficient.

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China Announces SOE Shakeup: Too Little Too Late to Matter

MishTalk

SOEs are State Owned Enterprises. China Announces SOE Shakeup As a proposed remedy to this mess, China Plans Shake-Up of State-Owned Enterprises to Boost Growth. China has unveiled the much-awaited guidelines for reform of its bloated state-owned enterprise sector as the latest official data show its economy continuing to slow.

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The U.S. Isn’t Just Getting Older. It’s Getting More Segregated by Age.

Harvard Business

Judson Manor is a gracious former 1920s luxury hotel near The Cleveland Clinic, Case Western University, and many of the museums and arts institutions in Cleveland, Ohio. The partnership has been a triumph of efficiency — a win-win for the cultural climate of Judson and often-stretched student bank accounts.

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How to Help Your Team Manage Grunt Work

Harvard Business

I love the story told about Sam Pitroda, then the head of C-DOT, India’s telecommunications enterprise. C-DOT had two floors of a five-star hotel as their workspace. If some of your work is too time-consuming, try to innovate a more efficient process that hasn’t yet occurred to your boss or coworkers.

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You Don’t Need to Be a Silicon Valley Startup to Have a Network-Based Strategy

Harvard Business

As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. Think of E as Enterprise Value. Or it could be indirectly, as Opower does in giving people benchmarking data on energy usage to foster conservation and efficiency.