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The Role of Consultants in an AI-Driven World

Tom Spencer

While AI will be able to perform many tasks more efficiently and accurately than humans, there are certain areas where machines will always fall short. Emotional Intelligence As a consultant, I have seen firsthand the unique value that consultants bring to the table.

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The Rise of AI Makes Emotional Intelligence More Important

Harvard Business

Self-driving cars will force over three thousand truck drivers to seek new forms of employment, and robotic production lines like Tesla’s will continue to eat away at manufacturing jobs, which are currently at 12 million and falling. We’ve accepted that machines can do these types of tasks efficiently.

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A Beginner’s Guide to Resource Management

Epicflow

Successful project delivery is usually a result of efficient management of both workflow and resources. In a multi-project environment, ensuring productive work of team members gains even more importance: resources are shared by concurrent projects, and their fruitful work on them will be impossible without wise resource management. .

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Why the Most Productive People Don’t Always Make the Best Managers

Harvard Business

When a company needs a supervisor for a team, senior leaders often anoint the team’s most productive performer. In another article, we explained the seven behaviors of the most productive people, based on an analysis of 7,000 workers. Emotional intelligence has become seen as perhaps the essential leadership skill.

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Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

When team members do not communicate well or fail to provide timely and clear information, it can hinder productivity and create confusion. Decreased productivity: Bad teamwork can lead to decreased productivity as team members may struggle to work together efficiently. Others just do not care.

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Captive contact center vs. outsourcing: The most overlooked part of retail CX

1 to 1

A survey by PwC found that 73% of consumers said that a good experience is key in influencing their brand loyalties and 52% would pay more for a speedy and efficient customer experience. Finding contact center employees with the right skillset can be difficult for brands to do efficiently. Becoming more efficient.

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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

Today’s workforce must possess complex problem-solving skills, excel in people management, coordinate well with others, and have high emotional intelligence. Finding contact center employees with the right skillset can be difficult for brands to do efficiently. Becoming More Efficient. Faster and More Effective Training.

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