Consulting and Organizational Management

DECEMBER 2, 2012

Share » Connect » Blog: Consulting and Organizational Development. The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business.

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Harvard Business

AUGUST 30, 2018

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. But we believe that by taking similar steps, the average organization can improve performance even further.

How To 41

How To Retail Productivity Sales 41

Harvard Business

OCTOBER 23, 2017

At EY, where some of us work, we have developed a tool for social media analytics called SMAART that is able to understand sentiment within consumer and influencer groups. Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency.

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 8, 2017

While Medicare has led the development of bundles in the U.S., HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. What does a healthcare system look like that earns one of these contracts?

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

OCTOBER 8, 2018

Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Consider hiring a “customer operations” person to focus on automation full-time. Don’t do it. What to do.

Metrics 50

Metrics Engineering Efficiency Operations 50

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. I’m not a strict operator. Sometimes it’s not operational capacity.

Interviews 156

Interviews Company Marketing Operations 156

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. Now, all of a sudden their operations are getting very sophisticated. Betsy Jordyn : You know this is huge. We don’t have to do that.

Interviews 156

Interviews Consulting How To Operations 156

Harvard Business

AUGUST 1, 2017

Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. ”We didn’t think a recommendation engine was necessary at the time,” said one of the company’s web developers. ” So they did. It’s now striving to catch up.

Engineering 28

Engineering Company Data Enterprise 28