Remove Definition Remove Efficiency Remove Metrics Remove Operations
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The goal trap for small businesses

Asamby Consulting

These goals can be tracked through metrics that gives continuous feedback such as OKR, MBO, etc. These metrics are like receiving a score in a video game, which allows everybody to know if they are going in the right direction. In this case, Goals are the perfect way to efficiently coordinate a growing and often delocalized team.

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What is Project Accounting?

Progressus

Its most general definition is processing financial transactions by project including costs, billings, and revenue. For those companies, project accounting is one component of several operational mechanisms used in controlling projects, maximizing project profitability, and ensuring customer satisfaction.

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Performance Improvement and the Evolution of Consulting

Effective Managers

Some research sources show the total spend approaching $US 1 trillion, but these take a very broad definition of consulting. The latest numbers with the most credible definitions of consulting show that the total spend measures around $250 billion, with an average annual growth of 4.3%. There are huge efficiencies that can be had.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 34
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How Our Company Connected Our Strategy to Sustainability Goals

Harvard Business

However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. While tracking metrics to show local and global improvement is an important element, don’t forget to recognize the employees who make success possible.

Company 46
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How U.S. Health Care Got Safer by Focusing on the Patient Experience

Harvard Business

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow.

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(Re)Designing the HR Organization (Kates, Human Resource Planning, 2006)

Kates Kesler

This article highlights the operational challenges created by the most common organization design used by HR departments—the business partner model—and presents an emerging model— the solutions center—that is intended to address these flaws.