Harvard Business

MAY 17, 2018

And so a transformation is a system of systems, all made up of the most complex system of all — people. The people analytics team was surprised — as was finance team in that country, which had no reason to benchmark themselves against other countries and had no idea that they were such a bright spot.

Culture 53

Culture Strategy Strategy Strategy& 53

Rick Conlow

MAY 31, 2023

As the organization learned to work together better through training, numerous cross functional teams arose to deal with process, quality systems, and procedural issues. Negative organizational culture: The overall culture within an organization can impact teamwork. Others just do not care.

Training 99

Training Training Leadership Resources 99

Progressus

NOVEMBER 10, 2023

The Power of Unity Firms need real-time insights into the entire business – finance, project accounting, sales, everything – otherwise multiple versions of the truth will start showing up in budgets, estimates, and forecasts. Many pro services firms still use fragmented systems or analog methods like spreadsheets to manage projects.

Agile 52

Agile Tools Data Talent 52

Harvard Business

NOVEMBER 16, 2016

Karen’s communication, and others like it, represent a success for us: We had built a system to assure that we encouraged criticism – in essence inviting patients to speak their minds – so that we could learn and improve.

System 28

System Healthcare Financial Construction 28

Harvard Business

JUNE 6, 2018

All too often, poorly managed systems migrations — or uncoordinated actions — can lead to miscommunications with customers. Our own focus throughout the integration process was to keep customer needs at the forefront of our decision making and actions. Don’t neglect your culture. Create a dedicated deal team.

Operations 31

Operations Culture Deloitte Accenture 31

Harvard Business

JUNE 8, 2017

Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%. ” and “Does the program actually lead to improved value care delivery?” ” What is the process to be selected as a site?

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

SEPTEMBER 11, 2017

In later stages you’ll want people who think about how to scale through process, training, and systems. There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable.

Metrics 48

Metrics Engineering Efficiency Operations 48