1 to 1

JULY 29, 2022

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29

Data Apparel Automotive Balance Sheet 29

1 to 1

MARCH 21, 2023

Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We So often, we design something that works for HR or finance or technology and guess what? Five years in the works, free in-flight wi-fi is now available on 80% of Delta’s U.S. It doesn’t work for employees.” “How

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

MAY 8, 2017

The list includes a health care company that was once near bankruptcy (DaVita), a software firm whose stock price stagnated for a decade (Microsoft), a travel website that faced overwhelming competition (Priceline), a food giant that seemed to lose its focus (Danone), and a steel company that faced new pressure from lower-cost rivals (ThyssenKrupp).

Methodologies 42

Methodologies Culture Metrics Company 42

MishTalk

JANUARY 3, 2014

Total credit in the economy (total social financing) showed a 40 per cent rise in November over the prior month and is on course for growth this year of almost 20 per cent. Obamacare made the US healthcare system worse for most, not batter. Stay an extra day and golf or travel. Debt still mounts in the US. They were a big hit.

Conference 74

Conference Banking Government Balance Sheet 74