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JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Data 29

Data Apparel Automotive Balance Sheet 29

Confessions of a Consultant

AUGUST 12, 2018

Management consulting can be likened to a ‘fashion business’, in the sense that new ideas fall in and out of vogue all the time. Discussing salary surveys and benchmarking, particularly regarding key competitors (or referring to former staff and how great their ‘new job’ is). Keep focused on your best people.

Talent 40

Talent Case Interview Engineering Interviews 40

Harvard Business

JUNE 3, 2016

Examples include defining and agreeing on new work practices, creating a blueprint for business processes, agreeing on changes to job roles and responsibilities, establishing new performance-management systems, training in new business skills as well as the more obvious training and education in using the new system, and so on.

Tools 28

Tools Construction System Retail 28

Harvard Business

MAY 3, 2016

An outside-in perspective means that companies aim to creatively deliver something of value to customers, rather than focus simply on products and sales. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. And what are the benchmarks of success?

Education 29

Education Real Estate Research Company 29