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The “Smart Society” of the Future Doesn’t Look Like Science Fiction

Harvard Business

While flights of imagination from science-fiction writers, filmmakers, and techno-futurists involve things like flying cars and teleportation, in practice smart technology is making inroads in a piecemeal fashion, often in rather banal circumstances. Our hope is that it serves several purposes. The scores for each component were normalized.

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A Tool to Map Your Next Digital Initiative

Harvard Business

It includes changes in how an organization interacts with its customers, citizens, or patients; in operational processes; in business models; in supply chain relationships; and in how employees use information to generate insight. Operations in a Connected World. Insight Center. Sponsored by Accenture.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

An outside-in perspective means that companies aim to creatively deliver something of value to customers, rather than focus simply on products and sales. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. And what are the benchmarks of success?

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What the Best Transformational Leaders Do

Harvard Business

How successful has the company been at creating new products, services, and business models? How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Core r epositioning.