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A Tool to Map Your Next Digital Initiative

Harvard Business

Examples include defining and agreeing on new work practices, creating a blueprint for business processes, agreeing on changes to job roles and responsibilities, establishing new performance-management systems, training in new business skills as well as the more obvious training and education in using the new system, and so on.

Tools 28
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What Breaking the 4-Minute Mile Taught Us About the Limits of Conventional Thinking

Harvard Business

The British press “constantly ran stories criticizing his ‘lone wolf’ approach,” Bryant notes, and urged him to adopt a more conventional regimen of training and coaching. But Bannister did it on a cold day, on a wet track, at a small meet in Oxford, England, before a crowd of just a few thousand people.

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How One Company Got Employees to Speak Up and Ask for Help

Harvard Business

Even when they found good people, many new service agents were pulled out of their two-month training program in as little as two weeks. The leaders gave their teams a clear mandate: Change whatever it takes to prevent clients from living by the three-call rule. No market research or benchmarking data would have suggested it.

Company 49
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2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

During the expo, the attendees will be able to explore real-world solutions to typical PM problems; discover recent technologies, tools, and services; participate in the enlightening discussions of the latest areas of project controls; engage with supply chain organizations; and meet all major project controls professional in one place.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Best Buy responded by reengineering the design of its stores and training some of its staff to be generalists who could help women traverse their stores. And what are the benchmarks of success? What can executives and managers do to motivate employees and ease the transition for the business to become more customer-centric?