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What the Best Transformational Leaders Do

Harvard Business

How effectively has the company adapted its legacy business to change and disruption, giving it new life? How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Financial performance.

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A Tool to Map Your Next Digital Initiative

Harvard Business

The initiatives included streamlining patient administration in a hospital, implementing a customer-relationship-management (CRM) system in a financial services organization, rolling out a global enterprise-resource-planning (ERP) system for a pharmaceutical company, and promoting collaboration in a technology company.

Tools 28
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2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

During the expo, the attendees will be able to explore real-world solutions to typical PM problems; discover recent technologies, tools, and services; participate in the enlightening discussions of the latest areas of project controls; engage with supply chain organizations; and meet all major project controls professional in one place.

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How One Company Got Employees to Speak Up and Ask for Help

Harvard Business

The leaders gave their teams a clear mandate: Change whatever it takes to prevent clients from living by the three-call rule. Fintona held launch meetings with all 300 experimenters and handed each one a white lab coat to wear throughout the experiments. No market research or benchmarking data would have suggested it.

Company 42
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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

And what are the benchmarks of success? They shift their culture so that some of these ideas begin to permeate and shape the behaviors and actions of their employees. What can executives and managers do to motivate employees and ease the transition for the business to become more customer-centric?