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Why you need a COO or operations manager

Asamby Consulting

Why you need a COO or Operations Manager. Many founders and CEOs ask us this question: Do I need an operations manager? How do I best structure the role of an COO or operations manager. What qualifications should an operations manager or COO have? Many of our clients are reaching out to us at a time of growth.

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8 Reasons that May Cause You to Loose Customers

Tom Spencer

One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. Whenever a customer orders a new chequebook online and faces some issues while doing so, bank employees politely redirect the customer to the vendor. From airlines to banks we experience this all the time.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. Whenever a customer orders a new chequebook online and faces some issues while doing so, bank employees politely redirect the customer to the vendor. From airlines to banks we experience this all the time.

Banking 78
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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

To be clear, however, the match between RPA and business processes isn’t a perfect one if the goal is to redesign or improve the process rather than to automate its current state. As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything.

Company 41
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Texas Energy Screw-up and Small Business Impairments

Martinka Consulting

Have a list of tactics, whether it’s for growth, margin improvement, expense reduction, process improvement, an improved culture, or something else. Show profit because banks and buyers like profits. His attackers got in through his previous managed service provider that had not deleted access to his system.

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How to Beat Mid-Career Malaise

Harvard Business

” With this in mind, over time, Joel changed his management style. “No longer was I focusing solely on what I could get done as a manager,” he says. This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”

How To 51