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8 Reasons that May Cause You to Loose Customers

Tom Spencer

One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. Whenever a customer orders a new chequebook online and faces some issues while doing so, bank employees politely redirect the customer to the vendor. From airlines to banks we experience this all the time.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. Whenever a customer orders a new chequebook online and faces some issues while doing so, bank employees politely redirect the customer to the vendor. From airlines to banks we experience this all the time.

Banking 78
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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

Often, there are also built-in checkpoints for processes previously performed by human workers that are no longer needed with RPA — because, at least after any initial kinks are resolved, RPA doesn’t generally make mistakes and therefore doesn’t require checking. Examples of RPA and Process Improvement.

Company 43
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Texas Energy Screw-up and Small Business Impairments

Martinka Consulting

Have a list of tactics, whether it’s for growth, margin improvement, expense reduction, process improvement, an improved culture, or something else. Show profit because banks and buyers like profits. The post Texas Energy Screw-up and Small Business Impairments appeared first on Martinka Consulting.

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Why you need a COO or operations manager

Asamby Consulting

Process improvement is necessary to bring the company back to what made growth possible in the first place: Good products and services. Taking care of tax, banking, regulatory or other administrative work is often times a good part of the operative tasks of the CEO. You can unsubscribe at any time. Check out our privacy policy.

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How to Beat Mid-Career Malaise

Harvard Business

This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.” Earlier in his career he was an attorney in a private practice; later he was an in-house corporate lawyer for a bank and then a director of large consulting firm.

How To 52