Management Consulted

OCTOBER 16, 2016

BTS Group specializes in digital technology, leadership development, sales training, and assessments. However, the firm operates in five main practice areas: Assessments, Business Acumen, Leadership Development, Sales Training, and Strategy Execution. Leadership Development. Aerospace and Automotive. BTS GROUP KEY STATS.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

DECEMBER 1, 2016

We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric.

Company 28

Company Ethics Methodologies Metrics 28

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 46

Metrics Engineering Efficiency Operations 46

CaseInterview.com

FEBRUARY 7, 2019

Semi-annual evaluations focus on areas likethought leadership, client leadership, and people leadership. It was founded in 1963 and was one of the first enterprises to focus on thought leadership. Mentoring and workstream leadership roles are available as soon as two years after undergrad. BOSTON CONSULTING GROUP.

Oliver Wyman 81

Oliver Wyman Boston Consulting Group Consulting Bain 81

Harvard Business

APRIL 20, 2016

You’re competing against platforms like Uber in transportation, Google in automotive, Airbnb in hospitality, LinkedIn in recruiting, Netflix in television, and the list goes on. Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Consider GE.

Software 28

Software Company Intellectual Property Airlines 28

Harvard Business

MARCH 24, 2017

In the wake of the scandal, GSK changed its incentive policy to evaluate employees who work with customers on a wider variety of metrics, including technical knowledge, quality of service, and adherence to company values. These practices continued under executive leadership that stifled disagreement with superiors and, all told, led to $1.2

Ethics 28

Ethics Company Policies Sales 28

Harvard Business

DECEMBER 13, 2016

The team used an outside consultant with experience in automotive product design to train and coach the leader and team members in the new capability. They emphasized the aim to reduce ER and hospital admissions, which aligned with the clinic’s key performance metrics.

Case Interview 28

Case Interview Insurance Insurance System 28