Rick Conlow

MARCH 22, 2023

I travel often. Websites that are unresponsive or marketed products that are unavailable. Delta Airlines employees never seem to be happy. And training, coaching, recognizing, and supporting your employee teams so they become superstars. See this: 21 Servant Leadership Training Lessons.

Survey 98

Survey Training Training Bain 98

Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 51

Airlines Strategy Strategy Strategy& 51

Seth Godin Blog

AUGUST 17, 2019

If it costs an airline $1,000 of marketing and route development to acquire a first class business traveler, it’s worth at least $10,000 in customer service to keep one. It begins with understanding the economics of loyalty. Saving a customer is ten times more efficient than finding a new one.

Airlines 28

Airlines Travel Efficiency Training 28

Alan Weiss

MARCH 28, 2020

The banks failed, the market collapsed, and people jumped out of windows because they were ruined. Will airlines and hospitality recover? Once there is a relatively “all clear” signal, I think people are going to charge back to life as normal as they can make it in terms of recreation, travel, and entertainment.

Banking 52

Banking Transportation Airlines Small Business 52

Harvard Business

JUNE 12, 2018

The pervasive adoption of mobile devices has driven an explosion of contextual user information, including geolocation data, which has become a valuable resource for marketers. However, a lack of technical skill sets among marketers has made it difficult for them to use this data (when they have access to it) effectively.

Data 28

Data Media Guidelines Travel 28

MishTalk

OCTOBER 30, 2013

The Brazilian television show "Fantastico" exposed an NSA training presentation that discusses how the agency runs man-in-the-middle attacks on the Internet. The name of Petrobras appears on several slides, as the training goes deeper in explaining how date from the target companies is monitored. Results - what do we find?”

Training 71

Training Training Financial Data 71

Management Consulted

OCTOBER 3, 2012

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. market for latex condoms. Recently, Mayer Laboratories sued Church and Dwight, Trojan’s parent company, for illegally monopolizing the market. My group chose to examine the U.S.

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Consulting Case Interview Interviews Engineering 204