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Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26
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The Price is Right: Decoding the Art of Product Pricing

Tom Spencer

Optimal pricing strategy The primary goal of pricing strategy is the same as the primary goal of any other management strategy – to maximize economic value over time. For instance, airlines typically try to practice price discrimination by charging higher prices for business travelers and lower prices for tourists.

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2014 List of Strategy Consulting Firms in Sydney

Tom Spencer

Nous service lines include business strategy, public policy, leadership & people development, organisational capability, and information management & technology. Pacific Strategy Partners develops practical solutions by deploying low leveraged teams guided by deep Director expertise. Pacific Strategy Partners.

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Emerging Market Contagion Spreads; Argentina, Venezuela, Turkey Roundup; 50% Tax on Internet Purchases

MishTalk

Investors are losing confidence in some of the biggest developing nations, extending the currency-market rout triggered last year when the Fed first signaled it would scale back stimulus. Venezuela Reserves In Venezuela, the government devalued its currency for airline tickets and incoming foreign direct investment on Jan.

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Research: Index Funds Are Fueling Out-of-Whack CEO Pay Packages

Harvard Business

The pay of top managers has risen faster than those of other star earners. Top management compensation packages guarantee a high level of pay, but are often only weakly linked to the performance of the firm relative to its industry competitors. In other words, these managers are rewarded less for outperforming their competitors.