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4 CX changes to prepare for as the public sector embraces the cloud

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Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. Many government agencies are being asked to add more digital channels, flexibility and speed to public-facing operations while also maintaining strict levels of security and compliance.

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Fostering Employee Innovation at a 150-Year-Old Company

Harvard Business

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

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3 Ways Resiliency Helps Companies Shift Back

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TTEC’s webinar, Shifting Back: How to prepare for what’s next in the contact center , discussed the innovations needed to build a long-term digitally resilient organization. Before COVID-19, many contact centers were operating in varying degrees of centralized hubs. Here are three strategies worth embracing. Then build from there.

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How to De-Risk Working with a Freelance Management Consultant

Comatch

The world is changing rapidly, and the way that companies operate within it needs to shift as well. In a recent webinar, I addressed some of the typical issues that arise when working with a freelance management consultant. workforce and 14% of the European workforce operate as freelance professionals. .

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Closing the Strategy-Execution Gap Means Focusing on What Employees Think, Not What They Do

Harvard Business

The most common chief executive exaltation we hear is “We must be more innovative, agile, and adaptable.” We were struck by the dissonance with the ambition — if you want to be more innovative and agile and anything could happen, isn’t that a truly brilliant notion? Now, they say, it is time to get on with it!

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Fighting Uncertainty in Organizations, Including Matrix Ones

Epicflow

The article is based on the webinar “Fighting Uncertainty in Organizations, Including Matrix Ones, to Achieve Excellent Reliability” with TOC experts Eli Schragenheim and Albert Ponsteen. Eli’s innovative approaches and insights continue inspiring professionals and organizations worldwide to achieve operational excellence.

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Get Noticed!

Chad Barr

For example: your monthly and weekly newsletters, biweekly videos and podcasts and monthly webinars. Have you positioned yourself for global reach through agility that enables you to eliminate borders and operate globally? I nternational.

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