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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

Insights into what customers want and need are more important than ever as the economy and market conditions change. According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020.

Data 29
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6 ways to renew (and stick to!) your CX vows

1 to 1

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience? your CX vows appeared first on 1to1 Media. Are we keeping our CX vows to customers and employees?

Metrics 26
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Fantasy Healthcare Scenario, Reader Anecdotes, Wildcards; Capital IQ Healthcare Report Link

MishTalk

In End of Employer-Provided Healthcare: By 2020, S&P 500 Companies May Dump 90% of Workforce into Obamacare I noted that the New York Times, Yahoo!, McClatchy and other mainstream media outlets referred to a healthcare report without having the decency of providing a link. Free market competition is always a good thing.

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Clash of Generations - Boomers vs. Millennials: Attitude Change Will Disrupt Wall Street and Corporate America

MishTalk

Boomers: Born 1946-1964 Generation X: Born 1965-1981 Millennials: Born 1982-2003 Brookings Study Excerpts Millennial Dominance Millennial Values By 2020, Millennials will comprise more than one of three adult Americans. Let''s start with a couple of demographic definitions then a look at the study. Cone’s 2013 survey of over 1,200 U.S.

Survey 78