Johanna Rothman

MARCH 21, 2024

We can't get something for nothing, and agility requires that managers change the culture. When managers do not change the culture, they cannot reap all the benefits of agility. But when managers cannot change and, as a result, do not change the culture? And use the flow metrics so you can see progress.

Agile 96

Agile Management Metrics Culture 96

Harvard Business

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Organizational Talent Consulting

AUGUST 7, 2023

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. Section three focuses on proven approaches to architect organizational culture.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. They’ve lived through tumultuous times before and the status quo has always returned.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

OCTOBER 21, 2016

Flooding in 2011 in Thailand, harmed 160 companies in the textile industry and halted nearly a quarter of the country’s garment production, increasing global prices by 28%. Since 1994, Dow has invested nearly $2 billion in improving resource efficiency and has saved $9.8

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

JUNE 26, 2017

“I think we have a shot at building the best office building in the world” were the words Steve Jobs used to describe Apple’s new headquarters in 2011. Silicon Valley has dealt with this challenge for decades, but the unique culture of the region gives its companies a competitive advantage.

Real Estate 28

Real Estate System Software Efficiency 28

1 to 1

MAY 3, 2013

Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Extreme Trust. Gartner & 1to1 Media CRM Excellence Awards. Mobile Marketing. Sales Effectiveness. Social Media.

Media 37

Media Metrics Advertising Trends 37