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Customer intent is a treasure trove of actionable data hiding in plain sight

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And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance. These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs.

Data 29
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If You Think Fighting Climate Change Will Be Expensive, Calculate the Cost of Letting It Happen

Harvard Business

The White House’s argument for leaving the treaty is based on economic nationalism: President Trump, in his speech announcing the decision, cited primarily the “lost jobs, lower wages, shuttered factories, and vastly diminished economic production” that he thought meeting the agreement’s voluntary targets would cause.

Tourism 28
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Why Public Health Organizations Should Partner with Academic Institutes - SPONSOR CONTENT FROM QATAR FOUNDATION

Harvard Business

“In less than one year, we were able to see an idea born out of a breakfast meeting come to life,” he said. As Dr. Azeem’s experience shows, projects in Education City capable of setting local and international standards can begin with a simple meeting with an entity next door.

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. We imagine each organization having a bespoke dashboard, developed in partnership with the firm’s leadership team, reflecting their priorities, competitive position, and future plans. Build a Dashboard.

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business

Business partners provide lower cost services with lower margins, but still meet their bottom lines, aligning their brand with a social good, and expanding their customer base (Apollo Hospitals makes this case explicitly ). Collaborative leadership was critical for the revitalization of Central Park in New York City.