Tom Spencer

MAY 18, 2015

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? Nokia is a very good example of a company [that was dominated by this kind of myopia]. HP is an example. And so, there appears to be a disparity between what companies do and what the metrics are measuring.

Metrics 60

Metrics Financial Cash Flow Process Improvement 60

Rick Conlow

AUGUST 21, 2023

For example, one of our clients wanted to increase sales results with existing customers. Management set a fifteen percent goal for improvement. 10 Examples of Company Employee Recognition Programs With a genuine commitment to employees, companies can creatively find ways to enhance their employee recognition and appreciation efforts.

Training 69

Training Training Culture Leadership 69

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. In another example, Ronald A.

Metrics 28

Metrics System Healthcare Culture 28

1 to 1

DECEMBER 22, 2021

For example, in the recruitment phase, talent acquisition leaders can determine the most predictive pre-hire characteristics of future employees, based on common attributes of their most successful associates, such as education and high levels of empathy.

Strategy& 26

Strategy& Strategy Strategy Talent 26

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. To show how it works, we’ll walk you through an example. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time.

How To 40

How To Retail Productivity Sales 40

Harvard Business

OCTOBER 23, 2017

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. What is the cause and effect of specific types of investment — for example, leadership development, large group events, and communications cascades?

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 8, 2017

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

Healthcare 28

Healthcare System Insurance Insurance 28