Tom Spencer

MAY 18, 2015

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? Nokia is a very good example of a company [that was dominated by this kind of myopia]. HP is an example. And so, there appears to be a disparity between what companies do and what the metrics are measuring.

Metrics 60

Metrics Financial Cash Flow Process Improvement 60

1 to 1

DECEMBER 22, 2021

We see that investing up front in talent is the most efficient way to simultaneously improve your customer experience and your bottom line. In the training and development phases, employee or trainer performance metrics can be analyzed to find positive and negative outliers in performance during training and in live environments.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. In another example, Ronald A.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.

Change Management 28

Change Management Data Company Management 28

Harvard Business

NOVEMBER 16, 2016

While the program does have marginal costs (more on this further on) we feel that the benefits in terms of learning, process improvement, and patient experience more than offset these. There is also some limited evidence that certain efforts to improve patient satisfaction can actually reduce quality outcomes.

System 28

System Healthcare Financial Construction 28

Harvard Business

JUNE 8, 2017

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

Healthcare 28

Healthcare System Insurance Insurance 28