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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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Streamlining Efficiency. In short, it refers to bots that imitate human tasks. RPA lets associates focus on more worthwhile tasks: improving customer experience , driving bottom-line results, and reducing turnaround time – all with the capability of completing processes and requests around the clock and eliminating human error.

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Why you need a company wiki (and how to build it effectively)

Asamby Consulting

That special form of a company wiki is often referred to as an intranet. But if you're team is working remotely, or even in different time-zones, asking questions about how something is done is not very efficient. The turnaround time can easily be days instead of minutes. This can be achieved with a wiki.

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What I Learned From 10 Years of Doing PR for Apple

Harvard Business

” Little did I know that over the next 10 years I’d be part of the biggest corporate turnaround in global history. If they are doing a story about a service you provide, offer up some hand-picked customer and industry references. It was an approach that helped us use our time most efficiently. Stay focused.

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Great Corporate Strategies Thrive on the Right Amount of Tension

Harvard Business

The gap between strategy and the execution of that strategy is often referred to as “ strategic dissonance.” Too much stress to your strategy can be detrimental; but a sufficient amount of strategic stress ensures that your organization moves forward efficiently, and keeps you alert and responsive to emerging developments.

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How Avaya Turned Around Its Customer Ratings

Harvard Business

For reference, an NPS of +50 is considered very good. Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.).