Harvard Business

APRIL 5, 2017

However, firms can efficiently increase margin growth without much revenue growth by managing to squeeze out their fixed costs to service the same level of output. So this measure may mislabel efficient companies as myopic.

Metrics 30

Metrics Study Cash Flow McKinsey 30

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 35

Metrics Video Fashion Report 35

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.

System 38

System Healthcare Metrics Operations 38

Harvard Business

JULY 19, 2016

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.

Company 28

Company Knowledge Base Insurance Insurance 28

Harvard Business

JANUARY 31, 2017

This difference in strategy means that business users are more likely to have access to a consistent set of up-to-date metrics for decision making, and the organization can generate predictions about their business from data they collect. Insurers can use this data to better understand their customers and to price policies accordingly.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

NOVEMBER 14, 2016

These may be as simple as “reduce year-over-year health care spending” or as specific as “help employees with chronic disease improve medication adherence” Metrics. These solutions are new to market and some of them may not be included in the standard offerings of your health insurer or third-party administrator.

Metrics 28

Metrics ROI Journal Study 28

Harvard Business

NOVEMBER 22, 2017

Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? That means choosing the right dashboards, defining which metrics matter most and mapping out how long-range planning, resource allocation, and budgeting will work. Who owns each customer relationship?

Strategy 28

Strategy Strategy Strategy& Company 28