Remove Efficiency Remove Finance Remove Knowledge Base Remove Operations
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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t optimize for efficiency. Your business model is still in flux, and flexibility is more valuable than efficiency and cost savings. Start a knowledge base. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. What not to do.

Metrics 47
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Can African Tech Startups Succeed in a World Dominated by Facebook and Google?

Harvard Business

But as global technology brands penetrate African economies, it is becoming evident that most local startups are experiencing new levels of competition, which could potentially disrupt their operations. ICT has offered new ways of exchanging information and transacting business efficiently and cheaply.

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A.T. Kearney Interview & Culture

Management Consulted

Now known to be THE best sourcing, procurement and operations consulting firm in the world, A.T. Operations. Kearney works collaboratively with companies to transform their operations in order to gain unprecedented competitive advantage. Mir Aamir - Chief Financial Officer and Chief Operating Officer, Coupons.com.

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How the Data That Internet Companies Collect Can Be Used for the Public Good

Harvard Business

For example, the California Data Collaborative is a data pooling effort among a coalition of water utilities, cities, and water retailers to create an integrated, California-wide platform to provide accurate technical analysis and better inform water policy and operational decision making.

Data 32