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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t optimize for efficiency. Your business model is still in flux, and flexibility is more valuable than efficiency and cost savings. Start a knowledge base. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. What not to do.

Metrics 49
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Can African Tech Startups Succeed in a World Dominated by Facebook and Google?

Harvard Business

ICT has offered new ways of exchanging information and transacting business efficiently and cheaply. Across African markets, information and communication technology (ICT) is facilitating the process of socioeconomic developments. Major investors, typically from outside the U.S.,

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How the Data That Internet Companies Collect Can Be Used for the Public Good

Harvard Business

As a consequence, the process of establishing data collaboratives and leveraging privately held data for evidence-based policy making and service delivery is onerous, generally one-off, not informed by best practices or any shared knowledge base, and prone to dissolution when the champions involved move on to other functions.

Data 34
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A.T. Kearney Interview & Culture

Management Consulted

Thus, they work towards creating or upgrading current purchasing processes to enhance efficiency and maximize savings. Working anywhere from the strategy related to the business unit to corporate finance and strategy to strategic foresight, A.T. Kearney recognizes the importance of procurement as it increases in complexity and scale.