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Scaling Customer Service as Your Startup Grows

Harvard Business

Start a knowledge base. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks. Pick your channels deliberately.

Metrics 49
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Can African Tech Startups Succeed in a World Dominated by Facebook and Google?

Harvard Business

But as global technology brands penetrate African economies, it is becoming evident that most local startups are experiencing new levels of competition, which could potentially disrupt their operations. Startups that operate in sectors with strong physical elements still have promising businesses despite using the internet to drive them.

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A.T. Kearney Interview & Culture

Management Consulted

Now known to be THE best sourcing, procurement and operations consulting firm in the world, A.T. Operations. Kearney works collaboratively with companies to transform their operations in order to gain unprecedented competitive advantage. Mir Aamir - Chief Financial Officer and Chief Operating Officer, Coupons.com.

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How the Data That Internet Companies Collect Can Be Used for the Public Good

Harvard Business

For example, the California Data Collaborative is a data pooling effort among a coalition of water utilities, cities, and water retailers to create an integrated, California-wide platform to provide accurate technical analysis and better inform water policy and operational decision making.

Data 34
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Why We Shouldn’t Worry About the Declining Number of Public Companies

Harvard Business

All three factors have become more common over time, which we argue stems from firms’ increasing reliance on intangible and knowledge inputs in their business models. Emerging digital firms compete with knowledge, strategy, and expert human capital, attacking even the largest established firms.

Company 38