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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

This model assists leaders in developing specific patient-centered ways to improve the patient experience through: culture changes, process improvements that support patients and staff, and. Journal of Nursing Care Quality, 23(3), 216-224. His free moments are spent traveling and enjoying sporting events with his wife and daughter.

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Enhancing Customer Insights with Public Location Data

Harvard Business

For example, Whole Foods developed geo-fences around its stores, as well as its competitors’ stores, to target relevant audiences and achieved a post-click conversion rate that was three times higher than the national average. ” Many companies already monitor social media networks for posts from customers.

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How HR and Judges Made It Almost Impossible for Victims of Sexual Harassment to Win in Court

Harvard Business

A good example of this is a 1981 article in Personnel Journal , which is now known as HR Focus. But it did foreshadow later legal developments, beginning in 1986. As shown below, judicial deference to symbolic structures increased steadily over time, beginning in the lower courts and traveling up the judicial hierarchy.