article thumbnail

Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. HOW TO READ THIS WHITE PAPER This white paper is divided into five sections.

Culture 52
article thumbnail

Mergers & Acquisitions: The Importance of Creating a Shared Culture

Organizational Talent Consulting

Culture is acutely critical during notable changes, such as M&As, which offer an opportunity for a renewed start on culture. When two organizations combine through mergers and acquisitions for economic reasons, it is doubtful that the two cultures will remain precisely the same.

Culture 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Make Agile Work for the C-Suite

Harvard Business

The dynamic nature of agile initiatives also requires that executives devise new ways of keeping everything aligned and maintaining enterprise-level visibility, for example, via widely accessible dashboards that connect metrics across the company and link individual team metrics to aggregated company-level metrics.

Agile 28
article thumbnail

Putting the 'Customer' in 'Service Optimization' - Think customers.

1 to 1

Webinars & White Papers. White Papers. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Webinars & White Papers. White Papers.

Media 37
article thumbnail

Great Digital Companies Build Great Recommendation Engines

Harvard Business

In my experience, legacy managements too frequently misunderstand recommenders’ role in driving innovation and cultural change. That represents an organizational, operational and cultural breakthrough, not just a digital one. What metric matters more: engagement or inquiry? Sponsored by DXC Technology. Personalize offers?