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A Tool to Map Your Next Digital Initiative

Harvard Business

Examples include defining and agreeing on new work practices, creating a blueprint for business processes, agreeing on changes to job roles and responsibilities, establishing new performance-management systems, training in new business skills as well as the more obvious training and education in using the new system, and so on.

Tools 28
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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Executive education students at Harvard Business School. HBS Executive Education brings you these articles about business management courtesy of Harvard Business School Working Knowledge. Read more from Harvard Business School Executive Education: How to Spot a Liar. How do they do it? Developing the Global Leader.

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How IDEO Designers Persuade Companies to Accept Change

Harvard Business

Interbank, a Peruvian retail bank, engaged IDEO to design a more accessible banking experience for the emerging middle class in Peru. One pivotal moment of co­design occurred during a day of live prototyping in a retail branch. Our prototype was based on a question: Will customers trust a line­free experience of waiting?

Company 44
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ZS Associates Firm Profile

Management Consulted

They came up with incredible solutions in change management and supporting tools for the human resources side of marketing and sales. 16 Retail Consulting. #27 Networking your way into a position at ZS Associates is not very difficult if you’ve got the right education and experience. sales force teams. Practice Areas.

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Rethinking the Corporate Love Affair with Change

Harvard Business

The effective executive knows this to be true, and welcomes change into some parts of the organization, while holding it at bay from others. Consider Amazon: The company has almost single-handedly transformed major parts of the retail, logistics, and internet sectors in just two decades.

eBook 34
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KPMG Consulting Interviews and Culture

Management Consulted

In March 1992, KPMG began to reorganize itself, choosing six lines of business: financial services; government; health care & life sciences; information & communications; manufacturing, retailing, & distribution; and special markets & designated services. Business Process Management. Change Management.