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Transforming Customer Experiences: Driving Performance and Profitability in the Service Sector - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

But a lot of service businesses are managed according to old ideas imported from more traditional industries, says Ryan Buell, UPS Foundation Associate Professor of Service Management at Harvard Business School (HBS). The case explores this process through the example of Cineplanet, a leading movie cinema chain in Peru.

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Driving Performance and Profitability in the Service Sector - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

But a lot of service businesses are managed according to old ideas imported from more traditional industries, says Ryan Buell, UPS Foundation Associate Professor of Service Management at Harvard Business School (HBS). The case explores this process through the example of Cineplanet, a leading movie cinema chain in Peru.

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The Importance of Sales Training Reinforcement

LSA Global

Maintain a repository of customer-generated references, case studies, and testimonials to substantiate their brand promise. Train their sales managers in how to effectively manage and coach their reps. Adopting a Well-Designed Sales Methodology. Take a close look at what works in your specific sales space.

Sales 28
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Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

Back in the days, I’m talking about the words ‘diversity’ and ‘inclusion’ weren’t terms yet but in essence that’s what the workshop we were doing would have been called. Now, it was about revenues and profits and leading and managing. You’re a managing partner and owner now at Navalent.

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2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

Check out our selection of events for project/resource managers, business leaders, and industry professionals, which will provide you with valuable insights into recent trends and challenges, networking opportunities, and contribute to your professional development.

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The Internet – Our Electrical Grid

Chad Barr

“They are the best of the best in terms of methodology, integrity, client satisfaction, and contributions to the profession. As both a college presenter and a participant, I was fortunate to be among 12 of world-class consultants and got to spend three intense days working on challenging case studies, role-plays and group exercises.

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7 Factors of Great Office Design

Harvard Business

It can serve as the basis of a design visioning workshop with a larger group about how and where people work and how they would envision working in new ways in the future. To illustrate how this all plays out on a larger scale in real companies, here are two mini case studies from businesses we’ve worked with.