AI can be the ‘blast shield’ that makes contact center associates heroes
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JANUARY 10, 2024
“We’re definitely going to see AI augmenting capabilities, skills, what people can do, improve productivity, and reduce effort in the customer journey,” said James Bednar, vice president, head of product innovation, TTEC, during a recent LinkedIn webinar, “AI Mythbusters for CX.” That’s the holy grail of knowledge empowerment,” he said.
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