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AI can be the ‘blast shield’ that makes contact center associates heroes

1 to 1

“We’re definitely going to see AI augmenting capabilities, skills, what people can do, improve productivity, and reduce effort in the customer journey,” said James Bednar, vice president, head of product innovation, TTEC, during a recent LinkedIn webinar, “AI Mythbusters for CX.” That’s the holy grail of knowledge empowerment,” he said.

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Why Email Is So Stressful, Even Though It’s Not Actually That Time-Consuming

Harvard Business

Here are three important lessons I learned from the process, which may be valuable as you think about how to make the time you spend on email more efficient, as well. Over the two-week period, I received 64 messages related to media interviews, podcasts, and webinars I had agreed to. to fill out in advance of the interview.

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How to De-Risk Working with a Freelance Management Consultant

Comatch

In a recent webinar, I addressed some of the typical issues that arise when working with a freelance management consultant. I recommend conducting an extensive interview that evaluates more than hard skills. However, most people would be surprised to know that this is the case in traditional consultancies as well.

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An Interview With Deb Siegle

Women in Consulting

Deb Siegle, WIC’s president, was recently interviewed (by email) regarding women consultants and business owners for possible inclusion in an article for one of the Boston College blogs. Here are excerpts from that interview. The woman ran her department well; it was organized, efficient and effective. By: Deborah Siegle.

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64 Proven Ways Consultants Can Generate Leads Online (Consulting Lead Generation)

Tsavo Neal

Conducting Webinars or Other Online Educational Events. Conducting Webinars or Other Online Educational Events. Interview an expert. Interviewing a potential client. Case studies. This is an efficient way to re-purpose your content and create more value out of what you’ve already produced.

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30 Best Consultant Websites & Why They Have Them (2022)

Tsavo Neal

She had heard bunch of my interviews and follows the podcast. She then watched a webinar I had done for Georgetown on OKRs and then one day out of nowhere I got an email from her to schedule a meeting with their senior team. Look out for a few case studies, and more under the hood posts on my consulting work in the future.

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Specialization: The paradox of limiting yourself

Rod Burkert

In case you missed my last post: Micro-influence: This 1 strategy can grow your practice locally, regionally, or nationally. So far, each guest I have interviewed in my INSIDER series (10 as of this post) believes it is important for practitioners to specialize. Free LinkedIn webinar. Thanks to each of you for being here.

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