Remove Benchmarking Remove Marketing Remove Metrics Remove Travel
article thumbnail

B2B Salespeople Need to Act More Like Travel Agents

Harvard Business

Consider what’s happened with travel: With the explosion of internet travel sites in the 2000s, consumers took charge of their own travel, and travel agencies hemorrhaged business. According to the travel and leisure marketing firm MMGY, the use of travel agents increased by 50% from 2014 to 2015.

B2B 33
article thumbnail

Wearable Technology in Healthcare

Tom Spencer

Based on a recent study by Global Industry Analysts , the global market for wearable medical devices is projected to eclipse $4.5 1 In the United States, the predominant market in this space, it is estimated that roughly 20% of Americans currently own a wearable fitness device. billion by 2020. Potential Benefits.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We We define our business as an experience business. Transportation is what we do,” he added.

Report 26
article thumbnail

What the Best Transformational Leaders Do

Harvard Business

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

article thumbnail

How to Evaluate, Accept, Reject, or Negotiate a Job Offer

Harvard Business

Next, you need to think about what matters to you in both your professional and private life and then “assess the offer” against these metrics, says Weiss. Do I want lots of international travel — or no travel at all? But if the market is more fluid, you may have little leeway. ” Be methodical.

How To 53