Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. billion, including most major firms in the manufacturing, consumer packaged goods, financial services, and retail industries. more likely to use data to benchmark customers and advise them on how to realize greater value.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

JUNE 3, 2016

Consider an IT investment that one European retailer was pondering. In the apparel industry, the benchmark for inventory accuracy is somewhere between 60% and 70%. To address this problem, this retailer planned to tag products at the item level. However, the implications of inaccuracy are significant.

Tools 28

Tools Construction System Retail 28

Harvard Business

MAY 5, 2016

This painful decision cost tens of thousands of jobs but proved strategically, organizationally, and culturally essential to the company’s future success. So retailers dramatically shrink merchandising departments and defer procurement decisions to data-driven algorithms for selecting what goes on their shelves.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Harvard Business

JULY 14, 2017

When we asked one successful online retailer “How do you compete with Amazon?” Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. Or it could be indirectly, as Opower does in giving people benchmarking data on energy usage to foster conservation and efficiency.

Intellectual Property 28

Intellectual Property Strategy Strategy Strategy& 28