Automotive Efficiency Metrics Strategy 
Harvard Business
SEPTEMBER 23, 2016
While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.
Harvard Business
SEPTEMBER 11, 2017
Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,
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Harvard Business
JANUARY 31, 2017
Leading organizations are more likely to have a comprehensive data acquisition strategy and differentiate themselves from competitors based on their data platform. Automotive telematics can capture metrics such as the frequency and length of trips and unsafe driving behaviors like hard braking and rapid acceleration.
Harvard Business
APRIL 20, 2016
You’re competing against platforms like Uber in transportation, Google in automotive, Airbnb in hospitality, LinkedIn in recruiting, Netflix in television, and the list goes on. Thinking like a software company starts with basic strategy questions: What do you do uniquely well and what do you know how to do that your competitors do not?
Harvard Business
DECEMBER 13, 2016
For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. The team used an outside consultant with experience in automotive product design to train and coach the leader and team members in the new capability.
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