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"Process Mining"? Sounds Like a Waste of Time.

Markovitz Consulting

You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize process management in firms where it has lain fallow for years.” I’m sure it does more efficient.

Software 124
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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

Do you provide hands-on skills training? What kind of impact has that training had on client outcomes? Are upskilling/training efforts driven by customer feedback? Agility Evolution Agile transformation represents an ongoing effort to improve efficiency and effectiveness of the organization. The bottom line?

Agile 52
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Leadership Development Should Focus on Experiments

Harvard Business

Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012. Underlying this notion was the lack of tangible results that could be attributed to management training. One experiment generated a 2.6%

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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t optimize for efficiency. In later stages you’ll want people who think about how to scale through process, training, and systems. Your business model is still in flux, and flexibility is more valuable than efficiency and cost savings. What not to do. Your goal is success. What not to do.

Metrics 48
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Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones

Harvard Business

Drawing on the concept of “efficiency wages,” some economists argue that higher pay can by itself improve performance by enabling companies to attract and retain better people and by motivating employees to work harder. But higher wages alone are not enough to break this vicious cycle.

Retail 35
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Keeping Human Stories at the Center of Health Care

Harvard Business

The tradeoff, however, is that we’ve become so focused on using the technology (as this HBR article points out) that we spend far less time listening to individual human stories. Measuring staff well-being and clinician resilience before and after a new technology or process improvement is deployed is essential to eradicating burnout.

Metrics 28
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Why you need a company wiki (and how to build it effectively)

Asamby Consulting

This articles outlines how to build a company wiki: Understand if and why you need a wiki Define the goals for your wiki Choose the best tool to house your wiki Define the structure Start creating and compiling content Keep your wiki used and up to date Why do I need a wiki for my company? You need a wiki.

Company 52