Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 49

Airlines Strategy Strategy Strategy& 49

1 to 1

MARCH 21, 2023

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

NOVEMBER 14, 2017

” Metric obsession. A famous example is YouTube, which began as a video dating site back in 2005. The site failed to gain traction so the founders, leveraging what they learned while building the original platform, launched another version of the website focusing on sharing videos online, with significantly more success.

Strategy 35

Strategy Strategy Strategy& Film 35

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. WHY READ IT? Why is this important to know? OVERALL SUMMARY & CONCLUSION.

Bain 100

Bain Survey Banking Metrics 100

Tsavo Neal

JANUARY 25, 2018

Watch the 2 minute video above to learn how to use this list of consulting lead generation methods effectively!). Creating a video course. Video presentations. Selling productized consulting. Creating a Video Course. It does not need to be a full-length, 20+ hour video course (you’d charge for that!),

Consulting 68

Consulting Advertising Case Interview Conference 68