Forrester’s 2020 CX Index Report: CX Scores Rise Even During COVID
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JULY 20, 2020
The report said they were exceptionally suited to the ‘new normal’ brought on by the pandemic because of their ability to: Consistently meet customer’s needs. Organizations that led their industry in 2020 were: Airlines: Southwest Airlines (73.5) Leading this year’s list are USAA and Navy Federal Credit Union, which scored 83.9
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