Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 51

Airlines Strategy Strategy Strategy& 51

1 to 1

MARCH 21, 2023

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

AUGUST 7, 2018

Why is it that when a group of managers gets together for a strategic planning session they often emerge with a document that’s devoid of “strategy”, and often not even a plan ? For some managers, this seems initially like putting the cart before the horse. Alicia Llop/Getty Images. It was seat-of-the-pants stuff.

Case Interview 53

Case Interview Groups Small Business Examples 53

Harvard Business

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Energy 28

Energy Airlines Culture Retail 28

Harvard Business

SEPTEMBER 7, 2017

But traditional metrics might underestimate the impact of digital, leaving companies vulnerable to aggressive competitors or pure-play disruptors. Many managers are missing digital signals that could help them better compete. Perhaps not surprisingly, American Airlines leads in magnitude for U.S. companies. (A Digital share.

Metrics 28

Metrics Airlines Comparison Methodologies 28

Tsavo Neal

JANUARY 25, 2018

What’s great about speaking at a web conference is that you don’t have to travel — and neither does your audience. Give it a shot — create a very simple page on your website with nothing more than a little bit of text to manage expectations (what to ask, when they can expect an answer) and your comment thread.

Consulting 68

Consulting Advertising Case Interview Conference 68