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Don’t succumb to the ‘CX sacrifice’

1 to 1

Tech spending grows, though more slowly More than half of global enterprises will increase contact center technology investments this year, said David Myron, principal analyst, contact center technologies, Omdia. The discount carrier now directs callers to its website, mobile app, social media, WhatsApp and chat. “We

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An Agenda for the Future of Global Business

Harvard Business

This action will entail making unfamiliar and uncomfortable choices, including balancing short-term returns with supporting economic and societal progress to strengthen enterprises for the long term. Related Video. These are the seven areas: 1. Shape the next wave of globalization. The New Science of Human Capital.

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The Ultimate Question 2.0 Book Review

Management Consulted

No, it’s not a video game – NPS is a proven way to predict consumer corporate growth and profits, and many organizations believe that the customer satisfaction approach is even more relevant to development and social change than it is to business. Why is this important to know?

Bain 100
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Competing in the Huge Digital Economies of China and India

Harvard Business

In India, 90% of the country’s registered publications do not have a website because of language barriers and 95% of video consumption is in local languages. There are 32 different languages with a million-plus speakers each across India, whereas in China, Mandarin is understood by the majority. billion citizens.