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Our thought leadership predictions for 2021

The Source

Here are our top three: A more agile mindset. This need to ramp up production and meet a requirement for super-fast turnaround times led to wholesale rethinking of processes, and often turned long-held assumptions about just what can be achieved within tight timescales on their head.

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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

Agility Evolution Agile transformation represents an ongoing effort to improve efficiency and effectiveness of the organization. Leading organizations have the agility and flexibility needed to respond to disruptions, evolve with market conditions, and act on emerging trends without clunky processes holding them back.

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How Agile Teams Can Help Turnarounds Succeed

Harvard Business

Agile — the management approach that relies on small, entrepreneurial, close-to-the-customer teams — has a reputation that reflects its rapid adoption in software development. It is most definitely not for big, old-line companies that are facing an existential crisis and require a full-scale turnaround.

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How Avaya Turned Around Its Customer Ratings

Harvard Business

Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.). Embrace Agile Methods for Responding to Customers.

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5 retail strategies that are here to stay

1 to 1

Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime. Remember, if a retail journey starts slow, your customers will go elsewhere. Automation can provide customer self-service and alleviate processes that eat up time with virtual assistants.

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The First Step to Fixing U.S. Manufacturing

Harvard Business

They already report that the domestic supplier base is hollowed out, depriving them of the agility they need to respond quickly to new market opportunities. Similar inefficiencies affect other industries as well, and they are likely to multiply as manufacturers seek to expand product portfolios and reduce turnaround times.

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Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence - SPONSOR CONTENT FROM COGNIZANT

Harvard Business

Improved operational efficiency: AI-based needs analysis systems allow insurers to not only improve their probability of lead-to-quote conversion but also re­duce turnaround time conversions. Insurers should focus the case for a proof of concept on activities that require agility, automation, and continuous innovation.