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DECEMBER 22, 2021

In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. Meeting employee needs and equipping them with the right tools with be critical in 2022. In 2022 great EX is a priority.

Strategy 26

Strategy Strategy Strategy& Talent 26

Buzzsprout

MARCH 6, 2023

Every year, media groups like Statista, Triton Digital, and Edison Research run digital media surveys to measure trends, track podcast growth, track listener behavior, and share valuable podcast insights from a global perspective. As of 2022, Brazil came in first for podcast consumption , followed by Sweden and Mexico.

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Data Advertising Trends Media 52

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MARCH 21, 2023

The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.

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Report Healthcare Airlines Trends 26

1 to 1

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. And belonging is an important metric for [culture and] performance.”.

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Conference Culture Operations Metrics 29

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DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.

Metrics 26

Metrics Tools Case Interview Strategy 26